Navigating the Technician Talent Crunch: Insights from CmySkills’ Industry Survey


The automotive repair industry is currently facing a critical challenge: finding and retaining qualified technicians. As technology advances and vehicles become more complex, the demand for skilled professionals who can navigate the nuances of modern automotive repair has surged. To better understand this pressing issue, conducted a survey among its 380,000 Instagram followers, comprising auto insurers, automotive repair companies, and suppliers. This survey aimed to identify the biggest hurdles shops face in sourcing qualified technicians. This blog post delves into the survey’s findings, offering a comprehensive look at the industry’s talent acquisition challenges.


The survey posed a straightforward question to its vast audience: What do you think is the biggest issue in finding qualified technicians for your shop? The responses highlighted three primary concerns:

1. Overall Technician Shortage (40%): A significant portion of respondents identified a general shortage of technicians as the primary obstacle. This points to a broader issue within the industry—a gap between the demand for skilled labor and the supply of professionals equipped to meet these needs.

2. Technicians Leaving the Industry (40%): Equally as concerning as the overall shortage, this issue reflects the industry’s challenge in retaining talent. Factors contributing to this trend could include job dissatisfaction, better opportunities in other fields, or the demanding nature of the work.

3. Lack of Access to a Broad Pool of Technicians (20%): This concern underscores the difficulty in reaching potential candidates. Despite the existence of skilled technicians, companies struggle to connect with this talent, highlighting deficiencies in recruitment strategies and platforms.


The survey’s findings reveal a multifaceted challenge in the automotive repair industry’s workforce dynamics. The technician shortage and the high turnover rate create a cycle that exacerbates the problem of finding qualified personnel. Meanwhile, the lack of access to a broad pool of technicians suggests that the industry’s recruitment methods may be outdated or insufficiently broad to capture the available talent.

These issues are interlinked, with each exacerbating the others. For example, the departure of technicians from the industry not only reduces the available workforce but also increases the pressure on existing staff, potentially leading to job dissatisfaction and further exits. Similarly, the difficulty in accessing a broad pool of technicians limits shops’ ability to address the shortage and turnover issues effectively.


CmySkills’ survey has shed light on the critical challenges facing automotive repair shops in recruiting and retaining qualified technicians. The dual issues of an overall technician shortage and high turnover rates, compounded by recruitment inefficiencies, paint a picture of an industry at a crossroads. Addressing these issues requires a multifaceted approach, focusing on improving recruitment strategies, enhancing job satisfaction, and investing in the development and retention of talent.


To navigate the technician talent crunch effectively, the industry must adopt innovative solutions. These could include leveraging social media and digital platforms more effectively for recruitment, offering continuous training and development opportunities to enhance job satisfaction, and creating a more supportive and rewarding work environment to reduce turnover.

Moreover, fostering partnerships between automotive repair companies, educational institutions, and industry organizations can help to promote the profession and attract new talent. By addressing the root causes of the technician shortage and turnover, the industry can ensure a more stable and skilled workforce to meet the demands of the future.

In conclusion, the insights from CmySkills’ survey highlight the urgent need for action to address the challenges of recruiting and retaining qualified technicians. By coming together as an industry to tackle these issues, automotive repair companies can secure the talent they need to thrive in an increasingly competitive and complex landscape.

==== ==== ==== ==== is committed to supporting both employers and employees in the auto industry. By providing resources, insights, and a platform for development, CmySkills aims to empower professionals to navigate their career paths effectively and help employers enhance their support mechanisms for their workforce. Together, we can drive the auto industry towards a future where every professional has the opportunity to achieve their full potential.

For those interested in staying updated with trends in the automotive repair industry, make sure to follow us on Instagram @CmySkills.   For more insights into the automotive repair industry, stay tuned to our blog at, join the conversation on our Facebook Auto Technician forum and follow us on our rapidly growing groups on Instagram, TikTok and LinkedIn

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