The Importance of Work Environment in Auto Repair Shops: What Technicians Really Think


The work environment has been a topic of growing interest in various industries, and the automotive repair industry is no exception. After all, a positive work atmosphere can enhance productivity, job satisfaction, and even customer service. But just how crucial is the work environment for automotive repair technicians when deciding where to work? To gain deeper insights into this matter, we conducted a survey among automotive repair technicians to find out.

Survey Methodology

The survey was distributed to the CmySkills Instagram community of over 255k technicians to gauge their opinions on the importance of work environment quality when choosing a workplace. The question we posed was, “How important is the quality of the work environment at the shop in your decision to work there?” Respondents were given the options of ‘Critical’, ‘Very Important’, ‘Somewhat Important’, and ‘Not Important’.

Survey Results

The results of the survey were overwhelmingly tilted towards the importance of the work environment:

  • Critical – 42%
  • Very Important – 48%
  • Somewhat Important – 10%


Majority Sees It As Non-Negotiable

An astounding 90% of respondents indicated that a quality work environment is either ‘Critical’ or ‘Very Important’ to them. This shows that for the vast majority of technicians, the work environment is a non-negotiable factor in choosing their workplace.

The 10% Not Concerned

The remaining 10% considered it ‘Somewhat Important’, which suggests that while they consider other factors like salary and job responsibilities more crucial, they are not entirely indifferent to the work environment.

No Room for Neglecting Work Environment

Notably, none of the respondents deemed the work environment as ‘Not Important’, indicating that employers in the automotive repair industry cannot afford to neglect this aspect if they wish to attract and retain skilled technicians.

Implications for Businesses

1. Prioritize Work Environment**: Given the emphasis technicians place on the work environment, it is in the best interest of shops to invest in making their workspaces as comfortable, organized, and respectful as possible.

2. Competitive Edge: As the industry becomes more competitive, offering a superior work environment could be a significant differentiator in attracting top talent.

3. Holistic Benefits: A better work environment can lead to increased job satisfaction, lower turnover, and even better customer service, given that happier employees often translate into happier customers.


The survey results make it abundantly clear that the quality of the work environment is a crucial factor for automotive repair technicians when deciding where to work. Employers and businesses in this industry should take note and invest appropriately to cultivate a positive, conducive work atmosphere. Ignoring this important element could mean missing out on top-tier talent and potentially sacrificing the quality of service, thereby affecting customer satisfaction and the bottom line.

In an industry as competitive and skill-driven as automotive repair, the quality of the work environment is not just an HR checkbox but a critical business strategy. So, isn’t it time you reviewed the work environment at your shop?


For more insights and information related to the automotive repair industry, particularly how technicians feel about key issues and opportunities – stay tuned to our blog at, join the conversation on our Facebook Auto Technician forum and follow us on our rapidly growing groups on Instagram, TikTok and LinkedIn

If you found this blog post insightful, don’t forget to share it with your network. 

*This post is part of our ongoing series exploring trends and issues in the automotive industry. Stay tuned for more!*

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